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faqs
FREQUENTLY ASKED QUESTIONS
Yes! We have an Emergency Maintenance Team available 24/7.
You are encouraged to submit an online work order through our Resident Portal. If it is an emergency, call our leasing office during "business hours", or contact our maintenance emergency line for "After Hours"
You can submit a work order online and our maintenance team will take care of work orders within 24-48 hours. Emergencies will always be a priority.
No, but you can leave detailed instructions in the "Access notes" section of your work order. Examples include: call first, dog is locked, etc.…
If you are locked out during office hours, the team can easily help you with proof of ID. Outside of office hours, please call your local locksmith.
You are allowed to decorate your new home; however keep in mind that any excessive modifications in the apartment such as color change, big holes, etc. will be charged at time of move out unless you restore it back to original conditions.
ON-CALL – DEFINITIONS OF EMERGENCIES
Following are the Emergency Procedures for Wesley Apartment Homes:
What is an Emergency?
- Flooding apartment – Sprinkler Line, Domestic Line, or Sewer Water
- Hot Water Heater is flooding
- No Power (as long as power has not been shut off for non-payment)
- Fire in unit or Building
- Gas Leak
- Door NOT secured
- No Toilet functioning if there is only ONE bathroom
What is NOT an Emergency?
- No Air Conditioning or Heat
- Garbage disposal jammed
- Lock Outs (Resident must call a locksmith unless the lock is malfunctioning)
- No hot water
- Trap Leaks (under sink drains)
- Dishwasher, washer/dryer not working
- Tub & sinks clogged, unless overflowing
- Stove not working
Non-Emergency calls will be attended to within 24-hours. Upon move-in all lights in the apartment are working. After move-in, the resident will be responsible for replacing bulbs as needed.
Wesley Apartment Homes strives to complete service requests within 48 hours. If the service request cannot be completed within 48 hours, the Manager will call to inform you of the status of the service request.
Lagoon Style Swimming Pool, Monthly Resident Events, 24/7 Fitness Center and most importantly our 5-Star Customer Service.
(May- Sept) Mon-Sun-9am-9pm
Yes, on a first come basis.
Yes, all units have Washer and Dryer connections. Select units have Washer and Dryer Units installed already for you.
Yes, we are a pet friendly community.
One Time Fees: Pet Deposit of $200 AND Pet Fee of $200 . Monthly - $0 Pet Rent
We accept pets of any weight.
Restrictions: No Aggressive Breeds - Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bull (often called American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier)
Restrictions: No Aggressive Breeds - Rottweiler, Chow, Presa Canario, Doberman, Akita, Pit Bull (often called American Staffordshire Terrier, Staffordshire Bull Terrier, or Bull Terrier)
Refrigerator, Oven, Dishwasher…some units available w/ W&D
The property has two compactors that are located :Phase I bldg. 1-9 and Phase II bldg. 10-18.
Please utilize our compactors.
Pest Control comes to our property once every week. Please place an online workorder to be placed on the complimentary and unlimited pest control service.
Our amazing Fitness Center is open from 7am - 10pm with access control.
Our fitness center has everything you need to stay in shape! From Boxing, HIIT equipment, Free Weights, Cardio Station, Smith Machine, Multifunctional Machine, Rower, Treadmills, and a Resistance Station.
IT'S FREE to book a tour with our friendly staff! Click the Schedule a Tour button to begin!
We accept walk in, but we prioritize prospects who book an appointment. Click the "Schedule a Tour" to let us know you are coming!
Our office is open 7 days a week and we have an open door policy! You can come meet your leasing staff as well as our Community Manager at anytime!
Very Easy! Apply Online for only $35.
Application process can vary, but usually takes from 1-3 business days.
Security Deposit is based on your credit / FICO Score. Leasing Specials vary from time to time. Give us a call or Schedule an Appointment to learn more.
Rent is always due on the 1st.
Rent is due online at the beginning of each month.
Our properties are required to have Protect the Apartment - Entry Level. With Entry Level, renters Insurance is also a requirement. If the Gold or Silver Level's are chosen, than Renters Insurance is not required but, is advised. Check our our website at ProtectTheApartment.Com
No, we do not offer furnished apartments.
Our minimum lease term is 6 months.
It is not an INSURANCE policy - It is a "A Liability Waiver". Sign up for the discounted protection program ($10/month) along side with renters insurance for FULL Coverage! Be proactive in case of any unintentional accident occurs, so you are not financially responsible for the gap of what your insurance will not cover. Remember insurance companies will take "depreciation" into account. Please visit www.ProtectTheApartment.com lo learn more and read real stories.
No, Utilities are not included in your rent amount.
Utilities are setup for you and will be added to the rental amount.
ATT FIBER OPTICS
Friends Make the Best Neighbors! Yes, Get $200 OFF! Ask us more about resident referral program
You are responsible for your guests. If someone is staying for a long period of time, the will need to be screened and added to the lease.
A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.
No, subleasing your apartment are NOT allowed. However, you are allowed to add a Roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.
Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying one (1) month's rent as termination fee.
Stonecrest Mall, more retail, and plenty of restaurants
Lithonia Middle Schoool, Lithonia High School, and Murhpy Candler Elementary School.
Within 2 miles.
Stonecrest Mall, Walmart, more retail, and plenty of restaurants
Panera and Starbucks- within a mile
100 Kensington Circle, Lithonia, Ga 30038
Mall Pkwy & Hayden Quarry Rd